Business Phone Systems - VoIP Calls via Cloud PBX

It was so reassuring to ring up for advice late evening re technical issues and be able to receive prompt assistance. Excellent professional polite and helpful staff. I am very impressed as a new customer!CBC

***** 5 star service all round great service - on the rare occasion when Ive had an issue with systems or needed to make changes Yay have been able to resolve within an hour - pretty impressive Wouldn't hesitate to recommend Tracey

I had a very positive experience earlier when calling Yay.com for some technical help. I needed some anssistance assigning a new name and number on one of our phone handsets in preparation of a new member of staff joining our company next week. Dom kindly offered to dial into my PC and was able to carry out the changes with minimum fuss. I have always found the staff at Yay very positive and extremely helpful. Thank you so much for your amazing support!GRN

Every-time I speak with the Yay support team I am blown-away by their excellent work. Nothing is too much trouble and their product knowledge if second to none. I wish all companies support staff were like this! One very happy customer here! Ben

The service provided by Junaid on several occasions was superb. Despite the fact that my experience with phones only extends to answering and hanging up I have never dealt with someone so friendly, competent and patient. Brilliant Service.Ian

Junaid and Birty are exceptional account managers, always ready to assist us in the best possible manner with all our issues. I'm extremely pleased with both of them as my point of contact with Yay. Syed Carbon RewindSyed

Yay have always provided a fantastic service for VOIP services, with amazing features and at a cost everyone can afford. Business grade services at the best prices. The best thing about Yay is their customer service and support, it's awesome! They're always happy to help and nothing is too much trouble, combined with the great service, it's just brilliant. Would recommend them to everyone without hesitation. Richard

I'm extremely impressed with Yay, and the customer service is exceptional. I'm just a home user on the starter package, yet I've been treated like a prince by the support desk. Outstanding. Technically, the VOiP dashboard takes a moment to get orientated, but is intuitively laid out and has plenty of helpful tooltips to explain what the various options do, and if required interlink to other sections of the dashboard for quick navigation. In terms of integration with my devices, couldn't be easier. I decided to connect my mobile using the device calling account settings instead of using the official app, and it just worked, and also repurposed an old OBi200 VOiP adapter to connect my cordless handset for the fixed line at home. Anyone who is familiar with OBi devices will know how hard they can be to configure, but it was relatively painless to get Yay working with the OBi200. For anyone who doesn't have the equipment yet, there is an impressive selection of pre-configured hardware available from their site at very good prices. I've tried nearly all of the UK VOiP services over the years, and I can say without a doubt that Yay is the best one I've come across, by a very large margin. Guy

Exceptional Customer Service Experience I recently had the pleasure of interacting with the customer service team and I must say, the experience was nothing short of exceptional. The level of assistance and professionalism displayed was far superior to that of their competitors. The standout star of the team was Junaid. Their commitment to ensuring my satisfaction was truly commendable. They kept in constant touch with me as promised, making sure all my concerns were addressed promptly and effectively. Their dedication to their role is evident and they are undoubtedly a credit to the team. The overall service experience was great, and I would highly recommend this team to anyone in need of top-notch customer service. Keep up the excellent work!Chris

Service is wonderful! And very helpful. Will work out your problems whatever they may be, in a flash!!! Thank you Junaid for everything!!Christopher

Spoke to Junaid who helped resolve an issue I had with a VOIP phone install. Junaid was absolutely brilliant and managed to get me up and running on a bit so straight forward problem. Thanks very much.Paul

Always reliable, helpful and efficient. I've been with yay.com since I started my business in 2018 and they have consitently provided and excellent, reliable service. Great value for money too.Paul

One of the better VoIP providers these days, and the platform is constantly being improved. Softphone activation is very easy compared to others.David

Really, really impressed. Sensible, polite people who quickly solved my problem - and phone answered quickly -what's not to like. If only all telecoms providers were this easy to do business with.Simon

Fantastic service and support throughout the set up of my system. Although my system may be basic the online application is fantastic and the on call support team are by far the best i have ever dealt with! I Would recommend using YAY.com to all my clients and business friends! Jack

We needed a change to our telephony system, which was more complex than we initially anticipated. Junaid talked us through the process, explained how we could manage it and took the time to then follow up with me to ensure everything was working as it should. Very good response times and clear and helpful customer service from Junaid and colleagues.Helen

I recently had the pleasure of receiving tech support from Junaid, Dom, and Bertie of Yay.com for assistance with VOIP services, and I am thrilled to share my exceptional experience. From the outset, it was evident that Yay.com places a premium on customer satisfaction, as evidenced by the professionalism, expertise, and dedication displayed by Junaid, Dom, and Bertie throughout the support process. Communication with them was seamless and efficient. They were incredibly responsive, promptly addressing my inquiries and providing clear and concise explanations tailored to my level of understanding. Their excellent communication skills made navigating the technical aspects of VOIP services a breeze, ensuring that I was kept informed every step of the way. Furthermore, the technical proficiency demonstrated by all of them was truly commendable. They exhibited a comprehensive understanding of Yay.com's VOIP systems, swiftly diagnosing the root causes of my issues and implementing effective solutions. Their expertise instilled confidence in the resolution process, and I was impressed by their ability to tackle even the most complex challenges with ease. What truly set all of them apart was their unwavering commitment to customer satisfaction. They went above and beyond to ensure that my needs were met and that I was fully satisfied with the outcome. Their dedication to providing top-tier support was palpable throughout our interaction, leaving me thoroughly impressed and grateful for their assistance. In conclusion, my experience with Junaid, Dom, and Bertie of Yay.com's tech support team was nothing short of outstanding. Their professionalism, expertise, and unwavering commitment to customer satisfaction exemplify Yay.com's dedication to excellence in service delivery. I wholeheartedly recommend Yay.com for its exceptional support on VOIP services, and I commend Yay.com for fostering such a stellar team of professionals.Sam

Amazing, first class service. The customer service team are simply out of this world and can't do enough for you. I highly recommend Yay and can honestly say their support team are The Best I have ever come across.Amanda

My customer support rep was extremely helpful, talked me through every aspect and scenario that I threw at him and I never felt like they were trying to rush me off the phone. That Dean

Great Company ! Very efficent and always sort out our query in a very short time. If you want a VOIP telephone provider - then this is the company to talk to.Antony

Great for answering our calls, we no longer get load of junk calls so this saves us so much time! Dom was very helpful! thanks :)Melissa

Happy yay.com customer for a few years now. Was tempted away by another service at one point because they had integration options, but the quality and service were years behind yay, so we switched back. To my delight soon after that yay introduced a range of integrations. They've been welcoming of and responsive to feedback too, which means the product just keeps getting better, and their support team are a delight to deal with. Have also used for 100+ domain registrations and would 10/10 recommend!Dan

A+ service from the team at Yay. All of the staff are helpful, and they really know there stuff here, each and every staff member. So glad we have moved all of our services to them, should of done so years ago!PAUL

One of the loveliest, most helpful customer service departments out there. Called with an issue, spoke to Dom who helped me solve it within less than 15 minutes, and we even had a laugh.Carolina

Having just left 8x8 due to the non-existent service, I must say Yay has been a breath of fresh air! Service has been second to none helping me to set up remotely (thank you Jack) and each query that has come up so far has been dealt with immediately can not fault a thing ....well done Yay keep up the good work. Trissie

I've been with Yay for over a year now and I'm impressed with their services. Their prices are reasonable, and they offer flexibility that benefits my business. The online platform is easy to use, and I can opt to make calls on my desktop, my mobile phone, or my Grandstream desk phone. Most of all, I'm impressed with their customer service! Dom was knowledgeable, helpful, assuring and patient. He helped me navigate through all the things I needed to change and the customer experience was pleasant! I a a happy customer and I highly recommend using Yay...it's a real "yay!!!", I have to say when Dom sorted everything for me.Maria

My problem took a long time to resolve but Bertie was very persistent in getting to the route of the problem. He was at all times very helpful, pleasant and very diligent. Great job.Roger

Just signed up for their free 14 day trial but so far so very good indeed! The 3 people I have spoken to have been prompt in answering and very helpful so I was up and running very quickly. I chose them because of their support reputation from a forum I happened on and it appears to have been borne out completely by my first experiences.Keith

I love calling Yay for help with my account! The staff are always super helpful, extremely knowledgeable and very willing to help. I spoke to Conor today who talked me through how to set up a timed voicemail for over the Christmas period. Yay are a great company and it is a pleasure to do business with them. Karen

Rang the Customer Support Team as we had a new phone to add to the system. They took control , few clicks and all done..... Excellent Service as usual Andrew

I was clueless with regard to setting up my VOIP phone adapter. I contacted support and Jack was brilliant he accessed my PC remotely and configered everything, I just had to sit and watch, in a few minutes I was up and running, it does not get any better than that. Brilliant customer service.Bruce