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My problem took a long time to resolve but Bertie was very persistent in getting to the route of the problem. He was at all times very helpful, pleasant and very diligent. Great job.Roger

Great for answering our calls, we no longer get load of junk calls so this saves us so much time! Dom was very helpful! thanks :)Melissa

Always reliable, helpful and efficient. I've been with yay.com since I started my business in 2018 and they have consitently provided and excellent, reliable service. Great value for money too.Paul

Service is wonderful! And very helpful. Will work out your problems whatever they may be, in a flash!!! Thank you Junaid for everything!!Christopher

We've been a Yay for many many years. Their product and customer service is fantastic! They're very personable unlike other companies which are very robotic and uncaring, the Yay team actually care about their customers and do what they can to help. Their 100% uptime record is a result of their amazing security protocols and crucial to a business.Jeremy

Staff are always happy to assist. Have a great telephone manner and are patient, efficient and helpful. Thank you for your continued supportKarina

I recently had the pleasure of receiving tech support from Junaid, Dom, and Bertie of Yay.com for assistance with VOIP services, and I am thrilled to share my exceptional experience. From the outset, it was evident that Yay.com places a premium on customer satisfaction, as evidenced by the professionalism, expertise, and dedication displayed by Junaid, Dom, and Bertie throughout the support process. Communication with them was seamless and efficient. They were incredibly responsive, promptly addressing my inquiries and providing clear and concise explanations tailored to my level of understanding. Their excellent communication skills made navigating the technical aspects of VOIP services a breeze, ensuring that I was kept informed every step of the way. Furthermore, the technical proficiency demonstrated by all of them was truly commendable. They exhibited a comprehensive understanding of Yay.com's VOIP systems, swiftly diagnosing the root causes of my issues and implementing effective solutions. Their expertise instilled confidence in the resolution process, and I was impressed by their ability to tackle even the most complex challenges with ease. What truly set all of them apart was their unwavering commitment to customer satisfaction. They went above and beyond to ensure that my needs were met and that I was fully satisfied with the outcome. Their dedication to providing top-tier support was palpable throughout our interaction, leaving me thoroughly impressed and grateful for their assistance. In conclusion, my experience with Junaid, Dom, and Bertie of Yay.com's tech support team was nothing short of outstanding. Their professionalism, expertise, and unwavering commitment to customer satisfaction exemplify Yay.com's dedication to excellence in service delivery. I wholeheartedly recommend Yay.com for its exceptional support on VOIP services, and I commend Yay.com for fostering such a stellar team of professionals.Sam

Exceptional Customer Service Experience I recently had the pleasure of interacting with the customer service team and I must say, the experience was nothing short of exceptional. The level of assistance and professionalism displayed was far superior to that of their competitors. The standout star of the team was Junaid. Their commitment to ensuring my satisfaction was truly commendable. They kept in constant touch with me as promised, making sure all my concerns were addressed promptly and effectively. Their dedication to their role is evident and they are undoubtedly a credit to the team. The overall service experience was great, and I would highly recommend this team to anyone in need of top-notch customer service. Keep up the excellent work!Chris

One of the better VoIP providers these days, and the platform is constantly being improved. Softphone activation is very easy compared to others.David

Junaid and Birty are exceptional account managers, always ready to assist us in the best possible manner with all our issues. I'm extremely pleased with both of them as my point of contact with Yay. Syed Carbon RewindSyed

The service provided by Junaid on several occasions was superb. Despite the fact that my experience with phones only extends to answering and hanging up I have never dealt with someone so friendly, competent and patient. Brilliant Service.Ian

I had a very positive experience earlier when calling Yay.com for some technical help. I needed some anssistance assigning a new name and number on one of our phone handsets in preparation of a new member of staff joining our company next week. Dom kindly offered to dial into my PC and was able to carry out the changes with minimum fuss. I have always found the staff at Yay very positive and extremely helpful. Thank you so much for your amazing support!GRN

One of the loveliest, most helpful customer service departments out there. Called with an issue, spoke to Dom who helped me solve it within less than 15 minutes, and we even had a laugh.Carolina

It was so reassuring to ring up for advice late evening re technical issues and be able to receive prompt assistance. Excellent professional polite and helpful staff. I am very impressed as a new customer!CBC

Amazing, first class service. The customer service team are simply out of this world and can't do enough for you. I highly recommend Yay and can honestly say their support team are The Best I have ever come across.Amanda

Yay customer support have been a joy to contact. They have been knowledgeable, efficient, pleasant to talk too and most importantly they fixed the problem Peter

We needed a change to our telephony system, which was more complex than we initially anticipated. Junaid talked us through the process, explained how we could manage it and took the time to then follow up with me to ensure everything was working as it should. Very good response times and clear and helpful customer service from Junaid and colleagues.Helen

Starting a new business is tough. So finding great and quick support is FAB. Thanks to everyone at YAY.COM who have helped us grow over the past 2 years - excellent support.Robert

I've been with Yay for over a year now and I'm impressed with their services. Their prices are reasonable, and they offer flexibility that benefits my business. The online platform is easy to use, and I can opt to make calls on my desktop, my mobile phone, or my Grandstream desk phone. Most of all, I'm impressed with their customer service! Dom was knowledgeable, helpful, assuring and patient. He helped me navigate through all the things I needed to change and the customer experience was pleasant! I a a happy customer and I highly recommend using Yay...it's a real "yay!!!", I have to say when Dom sorted everything for me.Maria

I cannot recommend yay.com enough for their exceptional VoIP service. From handling all our calling needs seamlessly to their outstanding customer support, they truly excel. Recently, I encountered an issue swiftly resolved by Junaid, whose professionalism and efficiency were remarkable. Kudos to the yay.com team for their top notch service!Taz

Spoke to Junaid who helped resolve an issue I had with a VOIP phone install. Junaid was absolutely brilliant and managed to get me up and running on a bit so straight forward problem. Thanks very much.Paul