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Look at your current phone bill and work out how much you are paying for calls and additional services such as Call Waiting, Call Forwarding, Caller ID and International Calls. Also consider the monthly line rental you are paying for having a physical phone line connected to your property.
Be sure you know what features you need and find a provider that can offer these and ensure reduced calls for you.
We offer a wide range of inclusive features and services that many other providers simply cannot offer. This combined with our extremely competitive call pricing, first class customer support and scalable VoIP service, means Yay.com is your complete VoIP solution.
Compare our plans now
Make sure you look at the details of any VoIP provider solutions that tie you into a contract with little flexibility. Look at the terms of service and understand the contract’s length and any early cancellation fees.
Consider your usage and business needs. If you are a growing company and will need more users, extensions, numbers or features in the future, make sure you are able to update these services without extending the contract. Compare call costs, call plans and services offered.
Evaluate the quality of calls and reliability of the service. You need to be sure inbound callers experience the clearest calls when speaking to you. A good VoIP provider will offer the chance to try before you purchase any call plan or package.
Ensure your internet connection is up to speed too. As a rough guide you will need at least 80 KBPs of upload and download speed per concurrent UK phone call. With an upload speed of 11 MBs you could potentially make around 137 concurrent calls.
How easy is it to set up the service and can you start making VoIP calls straight after sign-up? Look for VoIP providers that can offer a smooth and simple setup. One that doesn’t need an additional engineer, additional switchboard hardware, or their associated added costs.
If you need to get calling as soon as possible, a good service can be configured with a VoIP softphone and be easily available online. Setting up on a softphone app will enable calls to be made and received via your smartphone, tablet or desktop computer.
With any service it is also important to be happy with the level of support offered to you. The best business VoIP providers will deliver amazing customer support whether you are a residential customer, growing startup or large multinational corporation.
Look for reviews of your chosen VoIP service provider online, drop them an email to see how fast their response times are or give them a call and see if they’re knowledgeable and friendly!
You may have a phone number specific to your geographic location or familiar to your customer-base which you may not want to change.
Find out how easy it is to keep your existing number when moving to your new provider. Transferring your number is often known as ‘porting’. Talk to the VoIP provider before starting the service with them and be sure you are confident in their capability to deal with your phone number.
If you are a growing UK business, it is vitally important that it is as easy as possible to add new devices or users to your phone service, which you should be able to do via an online dashboard. Gone are the days when an engineer was needed to fit a new phone line or extension.
Having a configurable online dashboard, means you won’t require a physical PBX (Private Branch Exchange) taking up space in the office. Look for a service that lets you add users at the click of a button and allows call plans to grow as your business does.
If you already have a VoIP desk phone or on-premise PBX in your office, be sure these can be used with a new service. If you need to purchase VoIP hardware, check to see if there are any recommended brands that you should look to use.
Popular brands of IP phones include Grandstream, Yealink and Siemens Gigaset. Some brands may have been officially tested with the service so you can be confident they will work in partnership without issue.
We give you a huge range of features and phone numbers all included within a low monthly cost. Our state-of-the-art VoIP platform provides crystal clear calls using a fraction of internet bandwidth and call quality is often even better than older ISDN landlines.
We supply a user interface that’s accessible from anywhere online, we don’t tie you into a contract, and you can even customise call plans at any time. Yay!
Exceptional Customer Service Experience I recently had the pleasure of interacting with the customer service team and I must say, the experience was nothing short of exceptional. The level of assistance and professionalism displayed was far superior to that of their competitors. The standout star of the team was Junaid. Their commitment to ensuring my satisfaction was truly commendable. They kept in constant touch with me as promised, making sure all my concerns were addressed promptly and effectively. Their dedication to their role is evident and they are undoubtedly a credit to the team. The overall service experience was great, and I would highly recommend this team to anyone in need of top-notch customer service. Keep up the excellent work!Chris
A+ service from the team at Yay. All of the staff are helpful, and they really know there stuff here, each and every staff member. So glad we have moved all of our services to them, should of done so years ago!PAUL
We needed a change to our telephony system, which was more complex than we initially anticipated. Junaid talked us through the process, explained how we could manage it and took the time to then follow up with me to ensure everything was working as it should. Very good response times and clear and helpful customer service from Junaid and colleagues.Helen
Dear Yay.com Team, I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service I have received from Yay.com over the past four years. As a loyal customer, I wanted to take a moment to highlight the impeccable telecom solutions your company has provided me and share my positive experiences. From the outset, I was impressed by Yay.com's commitment to customer satisfaction. The seamless onboarding process, coupled with the user-friendly interface, made the transition to your services incredibly smooth. Your team's responsiveness and willingness to address any queries promptly have consistently exceeded my expectations. One of the standout features of Yay.com is the flexibility and scalability of your telecom solutions. As my business has grown, so have my communication needs. Yay.com has consistently adapted to these changes, offering a range of services that cater to both small-scale and large-scale requirements. The customization options available have allowed me to tailor my telecom setup to suit the unique demands of my business. Reliability is a key factor in the telecom industry, and I must commend Yay.com for its unwavering commitment to providing a stable and dependable service. I have experienced minimal downtime, and in the rare instances where issues arose, your technical support team demonstrated exceptional competence in resolving them swiftly. Cost-effectiveness is always a concern for businesses, and Yay.com has proven to be not only competitively priced but also transparent in its billing practices. The absence of hidden fees and the clarity in communication regarding pricing structures have contributed to a trusting and enduring relationship. In addition to the exceptional service, I would like to commend Yay.com for staying ahead of industry trends and continually enhancing your offerings. The regular updates and introduction of new features reflect your dedication to staying at the forefront of telecom technology. As I reflect on the past four years, I can confidently say that choosing Yay.com for my telecom needs has been one of the best decisions for my business. The combination of excellent customer service, reliability, flexibility, and innovation has set Yay.com apart in a crowded market. I want to express my gratitude to the entire Yay.com team for their hard work and dedication. Rest assured, I look forward to continuing our partnership for many more years to come. Keep up the fantastic work! Best regards,Rafiq
Amazing, first class service. The customer service team are simply out of this world and can't do enough for you. I highly recommend Yay and can honestly say their support team are The Best I have ever come across.Amanda
We've been a Yay for many many years. Their product and customer service is fantastic! They're very personable unlike other companies which are very robotic and uncaring, the Yay team actually care about their customers and do what they can to help. Their 100% uptime record is a result of their amazing security protocols and crucial to a business.Jeremy
It was so reassuring to ring up for advice late evening re technical issues and be able to receive prompt assistance. Excellent professional polite and helpful staff. I am very impressed as a new customer!CBC
I cannot recommend yay.com enough for their exceptional VoIP service. From handling all our calling needs seamlessly to their outstanding customer support, they truly excel. Recently, I encountered an issue swiftly resolved by Junaid, whose professionalism and efficiency were remarkable. Kudos to the yay.com team for their top notch service!Taz
The service provided by Junaid on several occasions was superb. Despite the fact that my experience with phones only extends to answering and hanging up I have never dealt with someone so friendly, competent and patient. Brilliant Service.Ian
Junaid, thank you for resolving the Auto Provisioning issue with my Yealink W60B phone. I'm delighted with support and service provided.Doug
Service is wonderful! And very helpful. Will work out your problems whatever they may be, in a flash!!! Thank you Junaid for everything!!Christopher
I had a very positive experience earlier when calling Yay.com for some technical help. I needed some anssistance assigning a new name and number on one of our phone handsets in preparation of a new member of staff joining our company next week. Dom kindly offered to dial into my PC and was able to carry out the changes with minimum fuss. I have always found the staff at Yay very positive and extremely helpful. Thank you so much for your amazing support!GRN
One of the better VoIP providers these days, and the platform is constantly being improved. Softphone activation is very easy compared to others.David
I recently had the pleasure of receiving tech support from Junaid, Dom, and Bertie of Yay.com for assistance with VOIP services, and I am thrilled to share my exceptional experience. From the outset, it was evident that Yay.com places a premium on customer satisfaction, as evidenced by the professionalism, expertise, and dedication displayed by Junaid, Dom, and Bertie throughout the support process. Communication with them was seamless and efficient. They were incredibly responsive, promptly addressing my inquiries and providing clear and concise explanations tailored to my level of understanding. Their excellent communication skills made navigating the technical aspects of VOIP services a breeze, ensuring that I was kept informed every step of the way. Furthermore, the technical proficiency demonstrated by all of them was truly commendable. They exhibited a comprehensive understanding of Yay.com's VOIP systems, swiftly diagnosing the root causes of my issues and implementing effective solutions. Their expertise instilled confidence in the resolution process, and I was impressed by their ability to tackle even the most complex challenges with ease. What truly set all of them apart was their unwavering commitment to customer satisfaction. They went above and beyond to ensure that my needs were met and that I was fully satisfied with the outcome. Their dedication to providing top-tier support was palpable throughout our interaction, leaving me thoroughly impressed and grateful for their assistance. In conclusion, my experience with Junaid, Dom, and Bertie of Yay.com's tech support team was nothing short of outstanding. Their professionalism, expertise, and unwavering commitment to customer satisfaction exemplify Yay.com's dedication to excellence in service delivery. I wholeheartedly recommend Yay.com for its exceptional support on VOIP services, and I commend Yay.com for fostering such a stellar team of professionals.Sam
One of the loveliest, most helpful customer service departments out there. Called with an issue, spoke to Dom who helped me solve it within less than 15 minutes, and we even had a laugh.Carolina
I highly recommend Yay.com for VOIP services. If you get lucky to get Junaid Teladia to help you, I promise you, you are in good hands. He is very knowledgeable, patient, and makes great suggestions. My process went will. 100% satisfied.Mike
Been with Yay for a few years now. Recently they were able to recover an important number that my Broadband provider had lost, and then they spent the time to ensure that it was all correctly provisioned. Great service as always, their staff are helpful and knowledgeable and nothing seems too much trouble.Alex
Great for answering our calls, we no longer get load of junk calls so this saves us so much time! Dom was very helpful! thanks :)Melissa
My problem took a long time to resolve but Bertie was very persistent in getting to the route of the problem. He was at all times very helpful, pleasant and very diligent. Great job.Roger
I am on a free trial programme for the moment. I am dyslexic and not very good with technology in general. Also, not sure which programme will suit me. I've contacted the customer support number to ask some questions and Junaid a very kind supportive member of yay guided me through the app, how to use it, where to find the packages and gave me some information tips on what might help for my own needs. He never pressured or insisted on buying something on the spot, which I always find annoying when contacting a service. Excellent customer service.MarMR
Junaid was excellent. Provided amazing technical knowledge even though I was only a free trial to start. I have now upgraded to enterprise because of his professionalism.Sean
Spoke to Junaid who helped resolve an issue I had with a VOIP phone install. Junaid was absolutely brilliant and managed to get me up and running on a bit so straight forward problem. Thanks very much.Paul
Junaid and Birty are exceptional account managers, always ready to assist us in the best possible manner with all our issues. I'm extremely pleased with both of them as my point of contact with Yay. Syed Carbon RewindSyed
Always reliable, helpful and efficient. I've been with yay.com since I started my business in 2018 and they have consitently provided and excellent, reliable service. Great value for money too.Paul
There are some companies who you are comfortable working with and Yay.com is one of them. Been with them for a number of years now, and their systems just work! And when something does go wrong, because of something you did, they simply help you put it right, no fuss, quickly and efficiently, and if you could see them, probably with a smile of their faceAlex
An absolutely outstanding VOIP provider, what sets them apart is the customer service, one call and they solve my issue whatever that might be. Cannot recommend them highly enough.DLF
I've been with Yay for over a year now and I'm impressed with their services. Their prices are reasonable, and they offer flexibility that benefits my business. The online platform is easy to use, and I can opt to make calls on my desktop, my mobile phone, or my Grandstream desk phone. Most of all, I'm impressed with their customer service! Dom was knowledgeable, helpful, assuring and patient. He helped me navigate through all the things I needed to change and the customer experience was pleasant! I a a happy customer and I highly recommend using Yay...it's a real "yay!!!", I have to say when Dom sorted everything for me.Maria
