What is call pickup and how do I set it up?
Call pickup is a feature that you can use where you can pick up a colleague's phone that is ringing if they aren't at their desk without physically being at their desk!
How do I enable this?
To activate this, you will need to head to
Users, pressing the edit icon (pencil) next to a user > Advanced Options and set Pick Up to other extensions and Allow other extensions to pick up to on!
You'll need to do this for both or all users that you wish to pick up from!
Once you have done that, you'll then need to head into Short Codes, click Add Short Code, and then select a number you'd wish to use, assigned the command 'Pick up an incoming call to another extension to it and then click 'Save Changes' when you're done!
Once you have done that, simply dial that shortcode and the extension of the person's call you'd like to pick up!
For example, if there was a call on Extension 1001 that you'd like to pick up, using the example above, you would dial *271001!If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!