How do I move calls from my apps to my handset?

If a user makes use of our softphone in the form of the desktop app, the web browser app or the mobile app and also utilises a physical handset to make and receive calls they can move active calls started on the apps onto their handset in very simple steps!

Desktop app and web browser app:

Firstly you want to make sure that the user in question is logged in to either the desktop app or the web browser app. You also want to make sure the user has a physical handset auto-provisioned to their extension and online.

Once the user answers or makes a call on the desktop app or the web browser app and that call is active the dialler will look like this:

All they then need to do is press on ‘Device’ on the bottom right corner of the dialler and choose the handset they want to move the call to as such:

Once the user chooses the handset they want to move the call to the dialler will then present this display:

 

At this stage the user just needs to pick up the receiver on their handset and the active call will resume!

Mobile app:

Firstly you want to make sure that the user in question is logged in to the mobile app. You also want to make sure the user has a physical handset provisioned to their extension and online.

Once the user answers or makes a call on the mobile app and that call is active the keypad will look like this:

All they then need to do is press on ‘Move Call’ under the timer of the call on the screen and choose the handset they want to move the call to as such:

Once the user chooses the handset they want to move the call to the screen will then present this display:

At this stage the user just needs to pick up the receiver on their handset and the active call will resume!