What is the Maximum Daily Spend Limit?

The Maximum Daily Spend Limit sets the cap on daily charges for outbound calls that are not included in a plan’s bundled minutes.

This is based on the calendar day from 00:00am to 23:59pm (for the account time zone). By default, this is set to £100 per day, and this resets at the very beginning of each day.

If this limit is changed for a customer, an automatic email notification will be sent to both the Reseller Account Holder and the affected customer to confirm the update:

You will need to log into your Reseller Portal and go to Customers > Edit the customer > Call Restrictions > Toggle on Enable Maximum Daily Spend Limit > Set the limit here:

Once the limit is hit, any additional chargeable calls that day will play a ‘You do not have enough credit to make this call’ message, then end the call.

You will still be able to call free numbers, emergency numbers and numbers included in your minutes. This restriction is only for chargeable calls.

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000 or by email!