How do I connect a headset to the Yay.com Desktop App?

Yay.com supports connected headset functionality with a range of professional headsets. 

This includes the ability to make and receive calls, along with a range of other functionality which varies depending on your headset - such as changing volume, placing calls on hold, or muting calls.

Compatibility

• A full list of tested and compatible devices can be found HERE. These include Yealink, Jabra, and EPOS devices.

• This link also includes details of functionality, which will vary depending on the features of the devices you are using

• Please note, this list is not exhaustive but represents the devices tested and approved by Yay.com QA technicians. It may be possible to request additional devices for testing.

Setup Requirements

• Jabra Direct (Optional) Jabra Direct

• Yealink USB Connect (Optional) USB Connect | Yealink

• EPOS Connect (Mandatory) https://www.eposaudio.com/en/gb/software/epos-connect

Connecting a Headset

• First, plug in the dongle or USB cable that connects your chosen headset to your laptop or desktop device. (Please note, Bluetooth connections will allow you to select your devices microphone and audio connection to make and receive calls, but will not include other functionality)

• Open your desktop application

• Go to Settings

• Find the Connected Headset setting and if the hit Connect (see below - if the button has a light blue outline, this means the App recognises a connected device)

• Once the device is connected you will see a notification (see below) 

• Additionally, the device will now appear in your Connected Headset settings (see below)