Is your Android smartphone not ringing consistently when someone dials your Yay.com number, even when you're connected to the internet? If so, you may need to check the below settings to ensure your smartphone is optimised to show push notifications for the Yay.com calling app.
Please do bear in mind that not all the settings below are applicable to all Android smartphones, the settings can vary depending on the Android version your smartphone is running.
Android Settings app > Apps & Notifications (depending on your device, this may look different) > Yay > App Permissions (depending on your device, this may look different) > Turn permissions on.
Android phone Settings app > Sound > Do not disturb > Disable.
Android phone Settings > Apps > App Info > tap our app (Yay) > Battery > turn on the 'Background activity' option.
Android Settings app > Apps & Notifications (depending on your device, this may look different) > Yay > Notifications (depending on your device, this may look different) > Incoming Calls > Enable Pop On Screen.
If you are still having issues, you may be able to find a Push Notification Fixer for your Android phone to test notification settings, alternatively as a last resort, try uninstalling and reinstalling the app.
If you need any further help today, please don't hesitate to contact our friendly support team on 0330 122 6000!